Red Gum
Property Management
Privacy Policy

Introduction

Red Gum Property Management (“the Company”, “we”, “us”, “our”) recognises the importance of privacy and is committed to protecting the personal information of our clients, tenants, and website visitors (“you”, “your”). This Privacy Policy outlines our practices regarding the collection, use, disclosure, storage, and protection of your personal information, reflecting our dedication to safeguarding your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Collection of Personal Information

Types of Information Collected

We collect personal information necessary to provide our property management services efficiently and responsibly. This information includes, but is not limited to:

• Contact Information: Names, addresses, telephone numbers, and email addresses.
• Financial Information: Bank account details, income information, and credit history for processing payments and assessing tenancy applications.
• Identification Documents: Copies of drivers’ licenses, passports, and other identification for identity verification purposes.
• Employment and Reference Information: Employment history, salary information, and references to verify tenant applications.
• Property Information: Details about properties managed or serviced by us, including legal documentation and photographs.

Methods of Collection

We collect personal information directly from individuals when they:

• Fill out application forms for tenancy or property management services.
• Communicate with us via email, phone, or in person.
• Visit and interact with our website, including submission forms and cookies.

We may also collect information from third parties such as credit reporting agencies, previous landlords, and government databases, always ensuring such collection complies with relevant laws.

Use of Personal Information

We use your personal information to:

• Conduct tenant screenings and facilitate lease agreements.
• Process rental payments and manage property-related financial transactions.
• Communicate updates and information about our services.
• Schedule and manage property maintenance and repair work.
• Ensure compliance with legal and regulatory obligations related to property management.

Personal information is not used for purposes unrelated to our services without your explicit consent, except as required by law.

Disclosure of Personal Information

Red Gum Property Management discloses personal information to third parties where necessary for the provision of our services, or as required by law, including to:

• Maintenance contractors, for the purpose of carrying out repairs and upkeep of properties.
• Utility providers, for connection and billing purposes.
• Legal and financial advisors, for obtaining professional advice.
• Government and regulatory bodies, where disclosure is mandated by law.

We ensure these third parties are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Storage and Security

We take robust measures to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure. These include:

• Physical security measures for paper records.
• Electronic security systems for digital data, including firewalls and password protection.
• Regular audits and reviews of our information collection, storage, and processing practices.

Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations. When no longer needed, information is securely destroyed or de-identified.

Access, Correction, and Deletion

You have the right to access the personal information we hold about you, request correction of inaccuracies, and, in some circumstances, request the deletion of your information. Requests for access, correction, or deletion can be made using the contact details provided below. We will respond to such requests in a timely manner, in accordance with legal requirements.

Online Privacy Considerations

Our website employs cookies to enhance user experience and gather analytical data to improve our services. You have the option to manage cookie settings through your browser. Our website may also contain links to other sites; we advise reviewing their privacy policies as we are not responsible for their content or privacy practices.

Updates to Our Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Notice of amendments will be posted on our website and, where appropriate, provided directly to you.

Contact Information and Complaints

For inquiries regarding this Privacy Policy, accessing or correcting your personal information, or lodging a privacy complaint, please contact our Privacy Officer at:

• Email: [email protected]
• Phone: 0406304920
• Address: 180 Queen Street, Southport QLD 4215

We take privacy concerns seriously and will address them promptly in accordance with our internal complaint resolution process and legal obligations.